FAQ – HD Welding Hats

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Choosing the Right Hat

Here are a few common Q&As to help you get the right fit the first time.

How do I determine my welding hat size?

I have a webpage with images, directions and size measurments to help you with that.

Click > [Size, Depth & Brim Measurements](/content/pages/welding-cap-size-depth-brim-info "https://weldinghat.com/pages/welding-cap-size-depth-brim-info"/index.html)

What if I'm between sizes?

You can order the size closest to your measurement. Cotton fabric naturally has some flex. Or, you can request a custom measurement in the Text Box on each product page.

What is cap depth, and which depth should I choose?

Cap Depth is how far down the cap fits over ears and forehead. Everyones' fit preference is different and I have several standard options to choose from. You can also choose a custom depth if you prefer. You can find all the details on this Size Measurements Page > [Size, Depth & Brim Measurements](/content/pages/welding-cap-size-depth-brim-info "https://weldinghat.com/pages/welding-cap-size-depth-brim-info"/index.html)

Which brim style is right for me?

Brim Depth is personal preference.

The 2 1/2" depth started as the Standard depth for a 1 size fits most.

Later I added the 2" based on Customer Requests and then the 3" for more coverage.

If you have a cap with the perfect brim you can measure it. Fold the brim in half to find the center (left/right) and measure from where thek brim attaches to the cap to the edge if the brim.

Why are your hats available in different depths?

Sometimes 'Good Enough' isn't. You need a good fit, and what fits one person well might be wrong for the next guy. If you're going to get a Custom Welding Cap you should get as much customized to fit You as possible. I can do that and you have 4 standard depth options from 6 1/2" to 8" to give you the best choice possible.

Custom depth measurment requests can also be sent in the Custom Measurements text box on each product page.

Will this fit under my welding hood?

Absolutely! That's exactly why I use high quality quilting style cottons in both print and solid colors. You may have to adjust the welding hood or hard hat fit harness for caps with a cotton or microfiber sweatband as the bands of caps with sweatbands are slightly thicker than welding caps without sweatbands.

Can I wear it under a hard hat?

Absolutely! HDWH customers wear their caps under not only welding hoods, but hard hats, motorcycle helmets and welding caps alone.

Do you have a sizing chart?

Absolutely! You can find the size chart on the page linked below, and sizes are matched with measurements on the every product page.

[Size, Depth & Brim Measurements](/content/pages/welding-cap-size-depth-brim-info "https://weldinghat.com/pages/welding-cap-size-depth-brim-info"/index.html)

Materials & Construction

Why do you prewash your fabric?

Simply put, so that welding cap fits as good on the 130th day of wearing as it did on the first. So it won't shrink in the washer or dryer no matter how hot or cold the water is. Pre-shrinking doesn't take that much time and it really is the standard I'd expect from a custom made product.

I pre-shrink in hot water wash, high heat dryer and press multiple times thru the production process - the fabric has been heat treated multiple times.

Are your welding hats made from 100% cotton?

Yes. Cotton is selected because it is durable, breathable, flexible, comfortable, machine washable, and does not melt when exposed to heat like many synthetic fabrics.

Where are your hats made?

All the welding caps are made in my shop in Central Oregon.

Are the hats made after I order?

Yes, every welding cap is made for each specific customer. I use their measurments, fabric choices and any add on requests. There are no premade caps in the shop for purchase.

How durable are the hats?

HD Welding Hats are made for everyday use in demanding welding environments. With proper care and laundering, many customers enjoy using their welding caps for years. How long a cap lasts depends on the type of welding, working conditions, and how often it is worn and washed. Many of my regular customers purchase new caps about once a year, often adding new fabrics while keeping their older favorites in rotation.

How should I wash my welding hat?

I suggest machine washing with like colors in hot or cold water - which ever is your preference with your favorite laundry detergent. Use color safe bleach on colors if you wish.

Hang drying is recommended because it keeps the cotton fibers more flat and less likely to catch sparks. If you machine dry, you can also use spray starch on the brim and press with an iron to flatten the fibers.

Chlorine bleach for solid white hats is recommended when needed.

No specail care is required.

Will my hat shrink?

They shouldn't. In fact, I have not had anyone tell me their welding caps shrunk. That being said - get the size your measurements show you need - DO NOT size up for shrinkage. The caps will not shrink a size.

I pre-shrink in hot water wash, high heat dryer and press multiple times thru the production process - the fabric has been heat treated multiple times.

Customization

Can I order a custom hat size?

Yes, on every welding cap product page there is a text box for Custom Measurements, Lining colors and other requests.

Can I order a custom depth?

Yes, on every welding cap product page there is a text box for Custom Measurements, Lining colors and other requests.

Can I add embroidery?

Yes, most hats will have the option for embroidered text on the band. If you need something else please reach out before ordering.

There is a 6" wide area for text on the band, the more letters and spaces the smaller the text will be to fit in the space.

Embroidery is an additional cost.

Can I add a sweatband?

Yes, most hats will have the option for sweatbands, both cotton and microfiber.

The sweatbands are placed inside the band of the cap for comfort - the cotton sweatband is not as soft as the cotton fabrics, and the microfiber is so absorbant is can dry out the skin with prolonged exposure.

Sweatbands are an additional cost.

What is Kevlar thread, and should I choose it?

Kevlar thread is an incredibly strong, heat-resistant, and flame-retardant thread used for high-stress, high-friction, and high-temperature applications. It is roughly 2.5 times stronger than nylon/polyester, features almost zero stretch, and decomposes around 800°F (426°C).

It is used on the brim as reinforcement stitching and on the botton edge of the band that receives the most wear.

I always suggest trying at standard cap with no extras to experience fit before adding extra features.

Can I add a flannel lining?

Yes, I carry about a dozen different colors of solid colors in flannel for winter wear caps. The flannel is in the crown section only, not the band or the brim.

Can I request something not listed on the website?

Yes. If you have an idea or would like something that's not listed on the website, feel free to reach out before ordering. I'll let you know whether it's something I can make with my current materials and equipment. While I can't accommodate every request, I'm always happy to discuss the possibilities.

Fabrics & Designs

How many fabric designs do you offer?

Currently there are 210 different fabric selections, or color combinations. The number of different prints and colors fluctuates through out the year.

Will discontinued fabrics return?

Discontinued fabrics will probably not return to the store. This is different that sold out fabrics - those are likely to be restocked at te next Materials Orders

Do you carry seasonal fabrics?

Seasonal as in availabe only during certain periods of the year? No. I keep Holiday and other seasonal prints up all year. I also have Christmas and Halloween print sales in July.

Can I request a specific fabric?

Yes, I will either look for it right away or add it to the list for the next Materials purchase. Reach out to me for specific requests and we can make a plan.

Can I send you my own fabric?

Yes, I usually have an option for You Shop I Sew where you send your cotton fabrics and I make the caps, charging for labor only.

Copyright & Custom Artwork

Can you make hats with band logos, movie themes, sports teams, or copyrighted artwork?

If there is already fabric for retail sale of the designs you want then maybe. It may be a 1 time deal for a single customer or I may carry the print for welding caps until it sells out or is removed for lack of sales. What I will not do is create or have custom printed anything that is copyrighted by anyone else. If you own the copyright then the use release must be in writing and signed.

Can I send my own artwork for embroidery?

That is decided on a case by case basis. Copyright laws will be taken into account and digitizing will be the customer's responsibility. I do have a good working relationship with a digitizer and he does good, fast work for a fair price.

Can you reproduce a logo I own?

This is also a case by case basis. Complex logos probably not. Small detailed logos look nice on paper or a website but don't transfer well to embroidery or HTV without loosing design elements and color.

Can you embroider company logos?

Usually yes, but decisions are made on a case by case basis. Written permission is required for replication of copyrighted images and logos.

Ordering

Contacting Me: You should use the same email address you used when placing your order.

All order-related messages are sent to the email address used when the order was placed. This includes scheduling information, production updates, questions about your order, and other important notifications.

If you contact me from a different email address, please include your order number and the email address used to place the order so I can identify your order.

Please also check the inbox and spam/junk folder for the email address used at checkout before sending an order status inquiry. You may already have received the information you are looking for.

If you no longer have access to that email address or need it changed, please let me know as soon as possible.

Your Contact Information Is Private

The contact information you provide with your order is used only to process your order and communicate with you about your purchase. I do not sell, share, or provide your contact information to anyone else.

How long does it take to make my hat?

Because every HD Welding Hat is custom made after you order, production takes longer than purchasing a pre-made cap from inventory. Orders are generally completed in the order they are received. The current estimated lead time is displayed on the website and is updated regularly. During busy seasons, production times may be longer due to increased order volume.

Can I change my order after placing it?

Yes. If you need to make a change to your order, please contact me as soon as possible. Most order changes, including Welding Cap Size, or Depth changes, can be made up to two business days before your order is scheduled to begin production.

If your requested changes affect the order total, an updated invoice will be sent and any additional payment must be be received before production begins. Once production has started, changes are generally no longer possible.

Can I combine multiple orders?

Do you offer bulk discounts?

Do you offer wholesale pricing?

Shipping

Do you ship to countries in the European Union?

No. I currently do not ship orders to countries within the European Union.

New EU packaging regulations require businesses outside the EU to meet country-specific packaging registration, reporting, recycling, and compliance requirements when shipping directly to customers there. These requirements apply even to very small businesses and very low shipping volumes.

Because I only receive a few EU orders each year, the ongoing compliance requirements and costs are disproportionate to the number of orders I ship there. Rather than add those costs to my products or international shipping, I have chosen to discontinue shipping to EU destinations.

International shipping remains available to supported countries outside the EU, including Canada and Australia.

How long does shipping take?

The time to receive your order includes both the production lead time and shipping time. Because every HD Welding Hat is custom made after you order, production takes place before your order ships. The current estimated production lead time is displayed on the website and updated regularly.

Once your order ships, delivery time depends on your shipping destination and the shipping method you selected during checkout.

Do you ship internationally?

HD Welding Hats ships internationally to eligible destinations. International shipping availability is determined during checkout based on the destination country and current shipping restrictions. Available shipping services and rates are calculated automatically for eligible destinations.

International customers are responsible for any customs duties, import taxes, or other fees charged by their country. These charges are not collected by HD Welding Hats at checkout and may be due before or at delivery.

Do you offer expedited shipping?

Yes. If expedited shipping is available for your destination, you'll see the available shipping options during checkout. Please keep in mind that expedited shipping affects delivery time only—it does not shorten the production time required to make your custom welding cap.

Do you offer free shipping?

Yes. Orders shipping to eligible U.S. destinations receive free shipping when the order total is $75 or more. If your order qualifies, free shipping will be applied automatically during checkout.

Will I receive tracking information?

Yes, all orders are shipping with tracking and that info is sent to the email address used at the time of purchase.

Returns & Exchanges

Can I return a custom-made welding hat?

Yes. If there is a problem with your order, please contact me. Every situation is a little different, and I'll work with you to find the best solution.

If a simple adjustment is all that's needed, I'll usually have you return the cap so I can make the changes and send it back. If a complete remake is the better solution, I may have you keep the original cap while I make a new one. If you'd prefer a refund, that's always an option as well.

What if my hat doesn't fit?

If your welding cap doesn't fit the way you expected, please contact me. Don't worry—we'll work together to figure out the best solution. Depending on the situation, that may mean adjusting the cap, making a replacement, or issuing a refund. My goal is for you to end up with a welding cap that fits properly and you're happy to wear.

What if I received the wrong item?

Mistakes are rare, but they can happen. If you receive the wrong item, please contact me as soon as you can. Including your order number and a photo of the item you received will help me quickly identify the problem and get the correct welding cap on its way. If the mistake was mine, I'll make it right at no cost to you.

What if my package is lost or damaged?

If your package appears to be lost or arrives damaged, please contact me as soon as possible. I'll work with you to determine what happened and, if needed, file a claim with the shipping carrier.

If the package is confirmed lost or damaged during shipping, I'll replace your order at no additional cost to you.

Business Information

Who makes HD Welding Hats?

I do. Just me. The buck stops here.

How long have you been making welding hats?

I started selling welding caps online in 2001. In 2007 I closed the shop and took other opportunitues. In 2014 I came back to selling welding caps online.

Where are you located?

In the great state of Oregon.

Why choose HD Welding Hats?

I could give you 100 reasons, but really there is only 1 that matters - You. I do it because I can, but doing for the customers is why I really do it. I don't pay for advertising anymore, I don't post on social media - you found my store because you needed welding caps - and I can make that happen for you with integrity and quality.

Business Information

Why are you selling work shirts now?

For more than 20 years we've focused on handcrafted welding caps. Many customers have asked about quality workwear that fits the same welding lifestyle. Rather than manufacture shirts ourselves, we've partnered with WoahBros to offer a carefully selected collection of flame-resistant work shirts we believe in.

Why did you choose WoahBros?

Because we wanted to offer workwear that reflects the same quality, durability, and craftsmanship we look for in the products we recommend to our customers.

Are the work shirts flame resistant?

Yes.

The shirts in our Recommended FR Workwear collection meet NFPA 2112 and CAT2 standards. Individual product pages include complete specifications.

Why do my items arrive in separate packages?

HD Welding Hats and WoahBros ship from different locations.

Your welding cap is handcrafted in our Washington workshop.

Your work shirt ships directly from WoahBros.

You'll receive tracking information for each shipment.

Why is shipping charged on work shirts?

Our Free Shipping offer applies to products made and shipped by HD Welding Hats.

WoahBros fulfills their own orders, so their shipping rates apply to all work shirt purchases.

Can I return a work shirt to HD Welding Hats?

WhoaBrohs will handle shipping and returns.

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